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Winning service quality scores quadruple industry average, indicating widening gap between industry leaders and laggards.

March 1, 2013 – @WORK Personnel Services announced today it has been named to Inavero’s 2013 Best of Staffing™ Client list of award winners. Presented in partnership with CareerBuilder, the fourth annual Best of Staffing list provides the only statistically valid, objective, service quality benchmarks in the industry and reveals which staffing agencies are delivering exceptional service to their clients. This year’s list highlights a growing divide among the industry’s leaders and laggards, and identifies @WORK as one of the best staffing agencies for companies to call when they are looking to hire temporary or permanent employees.

Less than one percent of all staffing agencies in North America receive the Best of Staffing award for service excellence. Utilizing the Net Promoter® methodology, the 2013 Best of Staffing Client winners achieved satisfaction scores quadruple the industry average. This stark contrast in scores is a clear indication that the firms who have earned their way onto the 2013 Best of Staffing list truly stand out for their service quality. @WORK Personnel Services received satisfaction ratings of 9 or 10 out of 10 from 83 percent of their clients, significantly higher than the industry’s average of 39 percent.

“Less than 1% of staffing firms in the US and Canada have been named to the Best of Staffing List for Client Satisfaction, and we are truly excited to be included in this elite group! This award is a testament to our core focus area, servicing our clients’ needs through staffing and operational excellence,” @WORK Personnel Services COO, Jason Leverant said. “It all goes back to the hard work that our local branch offices, managers, and staffing coordinators have put into their jobs, ensuring that our client’s expectations are exceeded each and every time they work with us! We are honored to be recognized for our efforts in this way and look forward to another great year of service.”

“Few things are more important to companies than the employees you hire,” said Inavero Founder and CEO, Eric Gregg. “The same holds true for candidates on their quest for employment. Staffing agencies have proven to successfully connect companies with permanent and temporary employees. Since the end of the recession, the staffing and recruiting industry has created more jobs than any other single industry in the country**, yet so many companies and job candidates don’t take advantage of this expertise and resource. Our hope is that both companies and talent use the Best of Staffing lists as a benchmark to help select a staffing agency that can either secure the talent or employment opportunity they need.”

®Net Promoter, NPS, and Net Promoter Score are trademarks of Satmetrix Systems, Inc., Bain & Company, and Fred Reichheld. Net Promoter Score is calculated by taking the percentage of respondents who, on a scale of 0 to 10, rate their likelihood to recommend the staffing agency with a score of 9 or 10 (promoters) and subtracting the percentage who rate the staffing agency a 6 or lower (detractors).
**Bureau of Labor Statistics

About @WORK
ATWORK Franchise, Inc. is a national franchisor of staffing services. ATWORK’s team has been involved in the staffing industry for over 25 years, and features four distinct brands under the @WORK GROUP umbrella, including @WORK Personnel Services, @WORK Medical Services, @WORK HelpingHands Services, and @WORK Search Group.

About Inavero
Inavero administers more staffing agency client and talent satisfaction surveys than any other firm in the world. Inavero’s team reports on satisfaction surveys from more than 500,000 staffing agency clients and talent each year and the company serves as the American Staffing Association’s exclusive research partner.


Inavero’s Best of Staffing™ is the nation’s only award that recognizes staffing agencies that receive remarkable reviews from their clients and the people they help find jobs (employed talent). The Best of Staffing winner lists are a central place that businesses and talent go to find the best staffing agencies to call when they are in need.

Written by Scott Morefield

Scott started with AtWork as a Staffing Manager in 1999, eventually taking over the Bristol, TN office as Branch Manager in 2005. After a two year stint as both Branch Manager and social media manager, he assumed the role of Director of Marketing in October of 2014. By night, Scott is a news and opinion columnist for BizPac Review. His work has also been featured on the Drudge Report, Fox Nation, Breitbart, TheBlaze, WND, Staffing Talk, among others. Scott holds a bachelor’s degree in Human Resources and an MBA from East Tennessee State University. He and his wife, Kim, live in Bristol, Tennessee with their four children.

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